Troubleshooting

Start with the row and its check column. Correct the source of a fact rather than working around it in a reader.

Symptom	Check	Recovery and confirmation
A Draft row is not in the expected step	Intake Step and required fields	Open the reference view, read the routing label and correct missing required fields; set Draft if lifecycle status is blank
A row disappears while editing	The last required field of the step was filled	Open the next step; add optional details from the reference view if needed
Offer Check shows ⚠ No seller.	Seller* is blank	Link the group company; the fragment disappears
Archived sample offers show warnings	Checks run on every lifecycle state	Only Active offers need a blank check; leave archived rows as they are or complete them
List Check shows mixed currency or seller	Price Currency* or Seller* of each linked offer	Fix the offer that differs or move it to another list; read the rollups again
List Check shows ⚠ No offers on the list.	No offer links this list	Set Price List° on each offer, as the field description asks
Kind is blank	Product Type* is blank	Select a Product Type*
A BRL price shows a $ sign	Price* is formatted in dollars for every currency	Read Price Currency*; the number is correct, the symbol is not
Component Check says a product includes itself	Product* and Includes* link the same product	Link the right part; if several products are linked, keep one in each field
Seller* does not contain the intended company	The Organization mirror is an internal-company subset	Confirm the company in Core and the sync scope; select an existing company of the group
A company name or field is wrong	Organization (mirror) columns are synced	Correct the company in Core and wait for the sync
New offer missing from the CRM	Lifecycle, Offer Check, CRM sync and CRM view filters	Confirm the row here, then check the Offer mirror in the CRM and its sync interval in the sync settings
Deal still shows the old price	Deals link the offer they proposed	Expected; relink the deal in the CRM only if the proposal changed
Name does not match the links	Offer and Product Component names are typed	Rewrite Name*

Escalation evidence

Give the maintainer the table, the row name and number, the check text, the expected result and the time of the edit. Report through Systems Central Feedback as described in Maintain the catalog. See known gaps for limitations that are not errors.