# Troubleshooting

Find the cause of a warning, a missing offer in the CRM or a wrong seller.

Start with the row and its check column. Correct the source of a fact rather than working around it in a reader.

| Symptom | Check | Recovery and confirmation |
| --- | --- | --- |
| A Draft row is not in the expected step | Intake Step and required fields | Open the reference view, read the routing label and correct missing required fields; set Draft if lifecycle status is blank |
| A row disappears while editing | The last required field of the step was filled | Open the next step; add optional details from the reference view if needed |
| Offer Check shows ⚠ No seller. | Seller* is blank | Link the group company; the fragment disappears |
| Archived sample offers show warnings | Checks run on every lifecycle state | Only Active offers need a blank check; leave archived rows as they are or complete them |
| List Check shows mixed currency or seller | Price Currency* or Seller* of each linked offer | Fix the offer that differs or move it to another list; read the rollups again |
| List Check shows ⚠ No offers on the list. | No offer links this list | Set Price List° on each offer, as the field description asks |
| Kind is blank | Product Type* is blank | Select a Product Type* |
| A BRL price shows a $ sign | Price* is formatted in dollars for every currency | Read Price Currency*; the number is correct, the symbol is not |
| Component Check says a product includes itself | Product* and Includes* link the same product | Link the right part; if several products are linked, keep one in each field |
| Seller* does not contain the intended company | The Organization mirror is an internal-company subset | Confirm the company in Core and the sync scope; select an existing company of the group |
| A company name or field is wrong | Organization (mirror) columns are synced | Correct the company in Core and wait for the sync |
| New offer missing from the CRM | Lifecycle, Offer Check, CRM sync and CRM view filters | Confirm the row here, then check the Offer mirror in the CRM and its sync interval in the sync settings |
| Deal still shows the old price | Deals link the offer they proposed | Expected; relink the deal in the CRM only if the proposal changed |
| Name does not match the links | Offer and Product Component names are typed | Rewrite Name* |

## Escalation evidence

Give the maintainer the table, the row name and number, the check text, the expected result and the time of the edit. Report through Systems Central Feedback as described in [Maintain the catalog](/systems/products/operations). See [known gaps](/systems/products/known-gaps) for limitations that are not errors.