Troubleshooting

Start from the account row and its binding. Check what the base holds before changing a workflow or creating a replacement row.

Symptom	Check	Recovery and confirmation
Slack message fails with BOT_NOT_CONFIGURED	A Tool Account with Kind = bot linked to the workspace that has that External Identifier	Fix the bot’s Workspace link or Kind; the next five-minute refresh picks it up
AMBIGUOUS_BOT or CACHE_DUPLICATE	Two bot accounts on one workspace	Keep one bot per workspace; see Workspace cache
Digest DM fails with user_not_found	Recipient’s open binding, the human account’s workspace, duplicate names in Person (mirror)	Close the wrong binding or fix the account’s Workspace; the resolver ignores Valid From
Cal.com booking arrives without a seller	Account External Identifier (username) and Login Alias here; Lead Source rule in CRM	Fix the account here, wait for the CRM copy, then the rule. See Onboard a seller
Field missing in the CRM copy	Whether the field is in ops:ToolAccount Sync	Bound Person and Bound Membership are not in that view today
Workspace URL shows missing app url	Tool → App url	Fill App url on the tool
Account Name ends with an id	Workspace link and the workspace’s Company	Link the workspace or its Company
Bound Person shows two people	Open bindings for the account	Close one with Valid Through
Person not in the picker	Core People and the sync	Create or correct the person in Core and wait for the mirror
A token appears outside the base	Where it was seen	Rotate it in the tool and report it; see Secrets

Escalation evidence

Give the maintainer the table, view, account Name or External Identifier, the workflow name and error code, and the approximate time with timezone. Do not include tokens, full message payloads or personal e-mail addresses.